Grievance Redressal Mechanism
At Scrapoto, we are committed to providing transparent, ethical, and customer-focused vehicle scrapping services. We value the trust placed in us by our customers, partners, and employees, and we have established a structured Grievance Redressal Mechanism to address any concerns effectively and fairly.
Purpose
The purpose of this mechanism is to ensure that all complaints related to our services, processes, or staff are handled promptly, professionally, and confidentially.
Scope
This mechanism covers grievances related to:
Vehicle pickup and documentation issues
Delays in service or communication
Payment or settlement concerns
RC deregistration or certificate-related issues
Employee or partner misconduct
Any dissatisfaction with Scrapoto services
Grievance Redressal Process
Submission of Complaint
Customers or stakeholders can raise complaints through our official email, website contact form, or customer support channel.Acknowledgment
The complaint will be acknowledged within 24–48 working hours.Review & Investigation
Our support team will carefully review the issue and may contact the complainant for additional details if required.Resolution
Based on the investigation, appropriate corrective action will be taken and communicated clearly.Closure
Once the issue is resolved, confirmation will be shared and the grievance will be formally closed.
Confidentiality & Fairness
All grievances will be handled with strict confidentiality and without bias. Scrapoto ensures that no individual raising a genuine concern will face any form of retaliation.